FAQ And Updated Information
19th May, 2010 AusieOlive® products are all natural, skin & eco friendly, water & carbon foot print friendly. We DON’T USE synthetic or chemical additives, soap or industrial foaming substance, SLS, petro-chemicals, mineral oil, artificial fragrance, artificial colour, glycol, SPF, paraben preservative, animal fat. They are not tested on animals, most are vegetarian.
Synthetic fragrances/colouring, or other chemical additives are present in too many items. It would be better if we could reduce their absorption to our body, which is a responsible action to sustain in the current environment.
Q. What is AusieOlive handmade skincare?
A. We select this handmade method in order to optimize benefits of our high quality natural ingredients. We don’t use pre-made base, so we can produce without synthetics to assure high quality products. AusieOlive is more than just ordinary skincare, it's true organic luxury for your skin, handmade with the best Extra Virgin Olive oils, botanical ingredients & essential oils that worth your spending.
Q. I have been buying “natural” skincare, collecting bottles and jars in my drawer as I can see they don’t work, also I know there are chemical additives in them. How could I know that your product is free of those ingredients?
A. We don't use synthetic chemical additives, we're allergic to synthetics. We don’t release product without testing it ourselves. Our natural ingredients are listed on each label. They are suitable to most sensitive skin including baby’s.
Q. What is handmade with cold process soap?
A. We believe handmade cold process is the best method in soap making because there is no excess heat involved, it produces soaps with extra wellness for skin. Olive oil is considered to be the best oil in soap making, it's our major oil, including organic one. Olive oil is not suitable for industrial production run, so commercial soaps can only use a tiny amount, yet they are named "olive soap". Our cold process is time consuming, produces very hard bars naturally without synthetic chemicals. Our Olive soaps come with extra goodness for you, they're long lasting quality. Our facial cleansing bar can last up to 4.5 months or more, it's a very cost effective all natural cleanser.
Q. I wonder if your products are oily to skin?
A. Not at all. Our products have essence quality, wide coverage, you need only 2-3 drops for night nourishing serum to cover the whole face and neck area. Soothing serum for acne is gentle, so you can continue its application to give your skin soothing night care. Our moisturizer has the same character a small amount goes a long way. Our ingredients contribute to skin self repair with natural nutrients & healing properties.The cleansing bar is extra gentle for all skin types including sensitive skin. Our essential oils synergistic combination is beneficial to skin, body and mind.
Q. How long would it take to notice improvement with your system?
A. It can be relatively quick, you will notice gradual improvement daily. It's also relative to how bad the condition is. As you know, it would take a bit of time before a problem appears to skin surface, either wrinkles, acne, or eczema. So your body needs time and your cooperation to repair such problem. You need to follow our direction, as they help repair from inside out. Eating fresh, colourful vegetables and fruits will certainly be helpful, less processed food. Our Body Soothing Oils for Arthritis gives immediate relief too.
Q. How do I choose your soap?
A. We design soaps to accommodate various individual needs, so you can have soap to cleanse your body in the shower with bonus to release or unwind your stress, relax your body, energize your mind, and many more.
Q. I’m confused with so many products, help me please.
A. Actually it’s not complicated, once you know our products. All products are suitable for hypher sensitive skin. So you need to consider age, and condition of your skin. You can always pick up the phone and ask or send us an email. We indicate product selection by range of products as below:
• Young, oily skin complexion
• Normal, combination and sensitive
• Dry, mature, sensitive skin
• Acne prone
• Psoriasis, Eczema, Dermatitis
• Men Essentials, practical skin treatment
• When you wish to travel light: take Fresh Facial Delight (new & is available now) + Soothing Jasmine lotion for day & night, functions as eye & neck care + Lip Balm. That’s all, very practical.
• Body Care: look at Body & Hair Treatment + Unwind, Distress, Comfort + Body Firming & Sportive. It will depend what your priority is ! SHOWERING IS INDULGENCE with our Handmade Olive soaps because of their aromatherapy benefits for your body & mind wellbeing.
Q. My skin is very sensitive, I am not familiar with your skincare.
A. AusieOlive is for all skin types including sensitive skin and baby’s. We develop AusieOlive skincare because we need them for our own use and those who are close to us, thus they contain luxury ingredients, all natural and perform as indicated. They DO NOT contain chemical additives, synthetic substances, petrochemicals, synthetic fragrances, artificial colours, food colouring, mineral oils, glycol, animal fats and other synthetics. We always test AusieOlive products on our hyper sensitive skin before releasing them in order to guarantee the best quality for our customers.
Q. I know about my skin treatment regime, but how do I use them?
A. Each product comes with detailed direction on how to apply, so you will not be confused or need beauty training.
Q. I am allergic to nuts, how could I know the one/s without nuts oil ?
A. Nuts oil content is indicated on our product description. Please see product description for "no nuts oil" and for those with sensitivity to palm oil we indicate "no palm oil". We use a small quantity of green sustainable Palm oil to add lathering properties.
Q. I am vegetarian, how could I select your product ?
A. Almost all products are suitable for vegetarian, except the ones with beeswax (although it’s ok to some) i.e. body moisturizer, lip balm, hand cream, body perfuming lotion. You can use Smooth Skin Moisturizer (without beeswax) for body moisturizer, and for facial treatment you can use Intensive Care Moisturizer or Soothing Jasmine or X-Tra Care Moisturizer. All soaps are suitable for vegetarians and they're also halal (we don't use animal fat, NO animal derived ingredient).
Q. I am not sure about your postal charge please?
A. We heavily subsidize freight to assist our on-line customers. The freight included on the form is for Australian shoppers only excluding Trade sales.
For Bendigo area: you can phone us to collect your order. Visitors: when you visit Bendigo and want to buy our products, you can order by phone or through this website and phone us for collection. Our showroom will be opened in June 2010. For the moment is by appointment.
Overseas Customers: please ask our tax free invoice & subsidized international freight.
Wholesale/Trade sales: please ask our special freight.
Q. We know you don’t use synthetics, what is synthetic fragrance?
A. We don't use synthetic fragrance. We exclusively use Essential Oils for their therapeutic values, subtle and gentle aroma that refresh you and soothe your mind. When you shower with our olive soaps containing essential oils their soothing aroma will recharge and invigorate your body & mind. When you use our moisturizer you feel their comfort on your skin.
Synthetic Fragrances (fragrant oils) are produced to copy the scent of plants, flowers, fruits, cakes and other imaginative aroma, they are petroleum based, where Phthalates are used to enhance aroma that stays when used in products, the lasting aroma that sticks to your nose and skin (Phthalates leave particles behind so you can smell fragrances after you shower with fragranced soaps or body wash). Synthetic fragrances are cost effective for producing products with rose or jasmine or other aroma you wish, so they are widely used in mass produced skincare, organic soaps, baby care (baby wash, lotion, shampoo), air fresheners, laundry detergents, laundry softeners, household cleaning products, perfumes, cosmetics, shampoos, conditioners, shower gels, deodorants, hair spray and more. The good ones can be addictive for buyers to want more.
We’re indirectly expose daily to phthalates in synthetic fragrances, that may confuse our metabolism, gradually deplete natural skin protection, cause itchy skin, irritation, rash, dermatitis, premature ageing, headache. You may notice some labels include both essential oils & fragrances (cost effective for strong aroma). Children, especially infant and baby are at high risk to phthalates exposure because their body immune system is not strong enough. We should be more selective for our own protection. We can avoid buying fragranced soaps or personal care, or don’t pollute your surrounding with fragranced air freshener, or limit use of fragranced baby wipes, buy all natural personal care, read label before buying products, ask for full list of ingredients. You can minize contact with phthalates, when you buy all natural AusieOlive handmade products. Use natural perfumes. Some high quality perfumes also include more essential oils (we obtained additional information from various reliable sources).
Q. Why don't you use synthetic preservatives?
A. Our products rely on hygienic measures, sterilizing equipment and natural preservatives. There is a way to preserve naturally with essential oils and herbal extracts. We don't use paraben synthetic preservatives.
- Many personal care & cosmetic use these preservatives : Parabens (Methyl, Propyl, Butyl and Ethyl). They give exceptional shelf life, cost effective preservatives, produce hard wearing protection. It's said they may disturb our body hormone balance, or they can disturb product benefits? you may wonder what is left for you? of course you can dip fingers in cream or expose products to heat.
Q. Why some soaps use Tetrasodium EDTA?
A. Tetrasodium EDTA, is one of synthetic chemical ingredients often used in cosmetics, personal care such as commercial (mass produced) skin cleanser or cleansing milk, shampoos, body wash. It's also used for industrial, household cleaning products, even processed food, as preservative, stabilizer to improve stability towards air, enhance foam. Laundry detergent with bleach may use it, if powder is not dissolved properly with hot water, it will stay, dry on surface of your clothes or sheets, can cause itchiness to skin. EDTA makes hard soaps, stables synthetic colours to stay blue, yellow etc, enhances foaming. EDTA is also added to prevent clogging industrial boilers.
We better stay away of it, we experience itchy skin, yet it may cause more problems, especially when your skin is sensitive, or you want to heal from certain problems such as psoriasis, dermatitis or eczema. AusieOlive is EDTA free.
Q. Why we need to stay away from artificial or synthetic colouring?
A. Synthetic Colourings are common in food and the same are also used in cosmetics, body care and soaps in order to attract customers. They're listed as FD&C (USA) or as listed below. It's confusing to detect the ones at greater risk to us, so the best way would be to stay away from synthetic colourings. Our skin needs gentle care to protect its natural oil. AusieOlive handmade Olive soaps are free from synthetic colourings.
Artificial or synthetic food colours may cause problems, including anxiety, confusion, hormone disruption, immune system suppression, hyper activity, excessive appetite or addiction (may cause over weight). The following food colourings, often found in soaps & cosmetics, are banned in a number of countries.
Tartrazine (E102) - Yellow colouring in lollies, snacks, drinks (FD&C Yellow No.5)
Quinoline yellow (E104) - Food colouring
Sunset yellow (E110) - Colouring found in squashes
Carmoisine (E122) - Red colouring in jellies
Ponceau 4R (E124) - Red colouring
Allura red AC (E129) - Orange/red food dye
Tartrazine, E102, may cause allergic & intolerance reactions including anxiety, migraines, clinical depression, blurred vision, itching, tiredness, heatwaves, purple skin patches, sleep disturbance. Many experience side effects but stay ignorant about it, we start to worry when it’s a bit late, your body would need more time to repair and more patience (we've experienced bad effects of it too).
Note: We often say to ourselves, cheaper is better because we cannot afford it for the moment. Think it this way, when we have skin problems often they are caused by internal problem. Anything we put on our skin will be absorbed by our body, as most contain synthetic fragrances with EDTA (as penetration enhancer). Precaution is the best way to save money, it's the truth (information has been obtained from various reliable sources).
Q. Do you use Propylene Glycol (PEG)?
A. NO, our product is PEG free. It may cause allergic reaction, eyes irritation, has been linked to liver & kidney problems. It's included as humectant in most commercial products (over 3000 items), such as lotions, deodorants, sunscreen, shampoo, conditioner and body washes.
Extra Virgin Olive oil in AusieOlive products is natural humectant, adds moisture to skin and soften skin complexion.
Q. Do you use Sodium Lauryl sulphate or Sodium Laureth Sulfate (SLS)
A. No, we don’t use SLS. It’s known as lathering agent or industrial foaming substance in mass produced, commercial soaps including in LIQUID form (that often includes synthetic colouring and fragrances), laundry detergent, household and industrial cleaning products, shampoo, some tooth pastes. Many associate SLS = soap so they don't want to use soap anymore! As they know it may cause allergic reaction, wash off skin natural protection, then cause rashes, hair loss, scalp problems and more. AusieOlive is SLS free.
Q. Do you use mineral oil?
A. AusieOlive is free from mineral oil.
Mineral oil is a by product of petroleum industry, inexpensive. It is used for protective coating of water-sensitive materials, such as metal tools, weapons, knives from oxidation, because mineral oil doesn’t take atmospheric moisture. It’s used as a leather conditioner. A light mineral oil coating on well-sanded wood, helps for relatively durable finish, without varnish. It’s also used in commercial make up remover, cleanser, baby oil, baby lotion (with added fragrances), cold creams, ointments, lip balms, cosmetics. We better stay away of this, as it may clog the skin pores and cause allergic reaction that may look like acne, pimples, blackheads & whiteheads.
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